Responsible Gambling
At Lucky Emperor we take responsible gambling seriously. We want players to enjoy their time with us while staying in control. This page explains how we protect players, the tools available to manage activity, and where to find help if gambling becomes a concern. Our goal is to make safer play simple and accessible for all Canadian customers.
Player protection principles
We follow clear principles to keep play safe and transparent. We promote controlled play, protect vulnerable players, and provide practical tools so individuals can set and maintain personal limits. We do not encourage chasing losses, and our staff are trained to recognise signs of problem behaviour and act promptly.
Activity-control tools
We offer a range of tools designed to help players control their activity. These include:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits - a setting to cap net losses over a chosen period.
- Session reminders - periodic notifications that show elapsed time and encourage breaks.
- Account breaks - temporary time-outs for short cooling-off periods.
- Self-exclusion - longer-term account closure for those who need an extended break.
How to set limits
You can set and change limits in your account settings or by contacting our support team. When limits are applied they take effect immediately or after a short processing period depending on the option chosen. If you need assistance, our support staff can walk you through each step and confirm your settings.
Deposit, loss and time limits
Typical limit options include daily, weekly and monthly deposits, plus loss caps and maximum session lengths. Limits are adjustable, but decreases usually take effect immediately while requests to increase limits may be subject to a cooling-off period for your protection. Use these controls to match gambling activity to your personal budget and lifestyle.
Self-exclusion
If you need a longer break, self-exclusion suspends access to your account for a set period. During self-exclusion we will restrict logins and promotional contact. If you wish to self-exclude, contact support and we will guide you through the process and confirm the exclusion period.
Recognizing problem behaviour
Signs of problematic gambling may include: chasing losses, borrowing to gamble, neglecting work or family, hiding activity, or feeling anxious about gambling. If you recognise these patterns in yourself or someone close to you, consider using the tools on this page and seeking advice from a professional service.
Tips for staying in control
- Set realistic deposit and loss limits and stick to them.
- Use session reminders and take regular breaks.
- Keep gambling within a pre-planned entertainment budget.
- Avoid gambling when stressed, tired or under the influence of alcohol.
- Ask support to apply temporary blocks if you feel you need immediate help.
Professional help and support organisations
If you need further assistance, reach out to recognised support services in Canada such as Gamblers Anonymous and provincial resources like ConnexOntario. These organisations provide confidential guidance and counselling. If you want us to help connect you with local services, contact our support team and we will provide information and next steps.