Privacy Statement
This Privacy Policy explains how Lucky Emperor collects, uses, stores, and protects personal information for players in Canada. We are committed to respecting your privacy and to handling your data responsibly. This page describes the categories of information we collect, why we collect it, how it is shared, and the choices you have about your personal information.
Types of data we collect
We collect several categories of information to operate accounts and provide our services. These include personal data, technical data, and transactional data.
Personal data
This covers information you provide when registering and verifying your account, such as full name, date of birth, address, email, telephone number, government ID for KYC checks, and payment method details. We also collect account credentials and any correspondence you send to our support team.
Technical data
Technical data includes IP address, device identifiers, browser type, operating system, and information about how you use our site and mobile browser. We use this to maintain security, detect fraud, and improve site performance.
Transactional data
Transactional data covers deposits, withdrawals, bets, game history, loyalty point activity, and payment confirmations. This information is necessary for processing transactions, meeting regulatory obligations, and resolving disputes.
How we use your information
We use personal and transactional data to create and manage your account, process payments, carry out KYC and anti‑money‑laundering checks, and provide customer support. Technical data helps us maintain service availability, prevent fraud, and personalise your experience. We may also use aggregated, non‑identifying data for analytics and to improve our services.
Data protection practices
We protect data using standard security measures such as encryption for data in transit, access controls, and network protections. Access to personal data is limited to authorised staff and service providers who require it to perform their duties. We retain information only as long as necessary to fulfil legal and operational obligations.
Cookies and tracking technologies
We use cookies and similar technologies to support login sessions, remember preferences, analyse usage patterns, and deliver basic site functionality. Some cookies are essential for account security; others support analytics and marketing. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.
Information sharing and third parties
We share data with trusted third parties such as payment processors, identity verification providers, fraud prevention services, and hosting providers to deliver our services. We may also disclose information where required by law or to respond to legal requests. Third parties acting on our behalf are contractually required to protect your information.
User rights
Canadian users have rights regarding their personal data. You may request access to the personal information we hold about you, request correction of inaccurate information, and, where applicable, request deletion of your account data. Certain data may be retained to meet regulatory or legal requirements.
Access, correction, and deletion
To access, correct, or request deletion of your data, contact our privacy team at [email protected]. We will respond to requests in a reasonable timeframe and advise if any request cannot be fulfilled due to legal or operational constraints.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy and indicate the revision date. Continued use of our services after changes indicates acceptance of the updated policy.