Responsible Gambling

At Lucky Emperor we are committed to keeping play safe and controlled for every customer in Canada. We believe gambling should be a form of entertainment, not a source of harm, so we provide clear tools, limits, and support to help you stay in control of your account and choices.

Player protection principles

We prioritise player safety, privacy, and fair treatment. Our approach is based on prevention, early intervention, and easy access to help. Staff are trained to identify risky behaviour, and account protections are available without lengthy requests.

Activity-control tools

You can manage your play directly from your account. Tools include deposit limits, loss limits, session reminders, and the option to take a short account break. These features are available 24/7 so you can adjust controls as your needs change.

Deposit and loss limits

Customers can set daily, weekly, or monthly deposit limits to control spending. Loss limits are also available and can cap how much you can lose over a specified period. Limits take effect immediately for most methods and can be reduced or increased following a cooling-off period.

Time limits and session reminders

Session reminders help you keep track of how long you’ve been playing. You can set automatic pop-ups at regular intervals or a hard time limit that logs you out after a set session length. These tools are designed to support balanced play and to prevent extended sessions.

Self-exclusion and account breaks

If you need a longer break, request temporary self-exclusion or a longer-term closure through your account settings or by contacting support. During self-exclusion your account will be suspended for the chosen period and promotional contacts will be paused. We will provide clear instructions for returning to play once the exclusion ends.

Recognizing signs of problematic behaviour

Warning signs include chasing losses, increasing stakes, neglecting responsibilities, hiding activity from friends or family, or mood changes linked to play. If you notice these signs in yourself or someone you care about, consider using our controls or seeking external support.

Practical tips for controlled play

Set a budget before you play and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and only gamble with money you can afford to lose. Encourage open conversations about gambling habits with trusted friends or family.

Professional help and support organisations

If you need further assistance, contact a recognised help service such as Gamblers Anonymous, ConnexOntario, or a provincial support line. For immediate account controls, reach out to our support team via the help centre. LuckyEmperor supports responsible play and will help you access the right resources.