Terms of Use

These Terms and Conditions set out the rules that govern your use of Lucky Emperor's online casino services in Canada. They explain the relationship between us and you as a user, describe account and payment obligations, and outline the basic rules for promotions, withdrawals, and dispute handling. By registering or using our services you agree to comply with these terms and any updates we publish on the site.

Account responsibilities

You are responsible for maintaining the accuracy of the personal information associated with your account. Only one account is permitted per person, household, IP address, or device unless otherwise agreed in writing. You must keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraudulent activity, chargebacks, multiple accounts, or other breaches of these terms are suspected.

Eligibility requirements

To register you must meet the minimum legal gambling age in your jurisdiction - at least 18 years where applicable or higher if local law requires it. Residents of restricted jurisdictions are not permitted to open accounts. We may require documentation to confirm identity, age, and place of residence before allowing play or processing withdrawals.

Acceptable platform use

Our services must be used in a fair and lawful manner. You must not attempt to manipulate games, exploit software bugs, collude with other players, use automated betting tools, or use VPNs to conceal your location. Abusive behaviour toward staff, persistent misuse of bonus terms, or any action intended to circumvent site controls may result in account restrictions, confiscation of bonus funds, or closure.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms published with each offer. Typical conditions include wagering requirements, game contribution rules, maximum bet limits while a bonus is active, and expiry periods. Only one welcome or promotional offer may apply per player, household, or account where stated. We reserve the right to refuse or reclaim bonuses and winnings where abuse, error, or misrepresentation is identified.

Deposits and withdrawals

Available payment methods for Canadian players include Interac, Visa, Mastercard, and a selection of e-wallets where offered. Minimum deposit and withdrawal amounts are shown in the cashier. Withdrawals are subject to identity verification and may be held for review. Once approved, processing times depend on the chosen method; we do not normally charge withdrawal fees, though third-party banks or card issuers may apply charges. Large or suspicious transactions may require additional checks and could be paid in instalments consistent with our risk procedures.

Dispute resolution

If you have a complaint, contact our support team first so we can address the issue. We aim to resolve disputes promptly and fairly. Where an internal resolution is not possible, matters may be referred to an appropriate independent authority or dispute resolution body as applicable to the account and jurisdiction.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be posted on the site and notified to registered players where practical. Continued use of the site after an update constitutes acceptance of the revised terms. For questions about these terms, contact [email protected].