Contact our team
Support is available to assist with questions, account-related issues, technical concerns, or general feedback. You can contact the team via live chat, phone, or email for quick help with deposits, withdrawals, verification, or gameplay queries. Our agents are ready to help with account security, payment questions, document uploads, and guidance on responsible gambling tools. We aim to respond promptly and keep your account running smoothly.
| Department | Contact |
|---|---|
| Customer Support | [email protected], live chat and email; live chat responds immediately, emails typically answered within a few hours |
| General Enquiries | [email protected], billing and account enquiries; response within one business day |
| Affiliate Enquiries | [email protected], partnership and marketing requests; reply within 48 hours |
| Phone | +1 416 583 7291, voice support for account help and verification guidance |
| Working Hours | 24/7 (live chat); email replies Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred way to handle detailed requests, account issues, or any situation that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include full, up-to-date contact details and your account ID to avoid delays. Providing complete information helps us resolve your case faster.
Contact Form
Response Time
Our support team aims to reply to most inquiries within one business day. Simple account and payment questions are usually handled faster via live chat, while more complex cases requiring document checks or investigations may take several days depending on their nature. We’ll keep you updated on progress and provide an estimated timeline when a case needs additional review.
Feedback
Your feedback helps us improve Lucky Emperor. If you have suggestions, ideas, or spot something that could work better, please share them with our team at LuckyEmperor. Every message is reviewed carefully and used to refine the site, promotions, and player experience. We appreciate your input and may follow up to learn more so we can make the casino easier and more enjoyable for Canadian players.